Igoe Administrative Services (Igoe) is excited to be celebrating over 40 years of business! Igoe was founded in 1977 and incorporated in 1979 by Michael C. Igoe as a full service employee benefit administrative firm. Currently Igoe provides administrative services to employers looking for dependable and efficient Flexible Benefit Plan and COBRA Administration.

Located in San Diego, California, Igoe has been chosen by over 1000 employers nationwide to provide professional administration to their benefit plans. Our current book of business represents a growth of nearly 10% a year over the past 5 years! We are proud that this growth has been achieved based on referral only business. We thank each and every one of our clients as their partnership and trust in our firm has attributed greatly to our success.

As a customer-driven firm, Igoe prides itself on personalized service with the primary goal of building a long term client relationship. We believe this is achieved by working in partnership with our clients and by meeting our service commitments accurately and on time. We are externally focused, always looking for ways to make things easier and more affordable for our clients. This is accomplished by our consistent reinvestment in our people and our technology.

Igoe is employee owned and managed. Therefore, when dealing with Igoe, you have the ability to deal directly with the decision makers and can rest assured that we are committed to administrative excellence and professional integrity.

Meet the Igoe Decision Makers!

Michael C. Igoe
Founder/Chairman
Mike Igoe founded Igoe Administrative Services in 1979 with the simple vision of providing quality, professional administrative service to employers and their employees. Now some 30 years later Igoe provides current COBRA and Flexible Benefit services to over 900 employers nationwide.

Mike has a BS and BA degree from Arizona State University in Finance and Economics and has been a frequent speaker for ECFC and Lorman Education and has taught benefit administration classes at the University of California San Diego.

Laura K. McKinlay
President/CEO
Laura leads the company’s corporate strategy and is responsible for overall operations. Prior to adding CEO to her title in 2009, Laura served as the Chief Operating Officer for four years. Laura has more than 10 years of experience in Flexible Benefit and COBRA Administration and has relished the opportunity to learn, perform and bring efficiency to every tactical job function within our organization. During her career at Igoe, Laura has provided leadership to a team of dynamic, dedicated and hard working employees who are committed to providing meaningful, personal service.

Laura is a graduate of Wheaton College and earned her bachelor’s degree in Theological Studies.

Jason P. Jaqua
CTO
Jason Jaqua joined Igoe in 2002 and is responsible for driving the direction of the technologies and infrastructures used to support our staff and our clients.

Jason currently holds a Bachelor of Science in Computer Information Science. Jason has over 20 years of experience in the technology field gaining experience in software development, systems administration, networking, database administration and leadership.

Leslie Farrer
Chief Operations Officer
With over 20 years of Customer Service experience, Leslie brings a unique set of skills to the Igoe team. She has worked in large public companies as well as small start ups. Leslie has supervised and managed customer service departments, call centers and data departments with staffs in excess of 35 employees. Now, with over two years of service at Igoe, Leslie continues to take on new and diverse challenges within the company.

Leslie attended BYU for two years majoring in Business Administration. She has continued to supplement her business administration education through Independent Study Courses through BYU, classes at local community colleges and technical training courses in Human Relations and Customer Service.

Renee McKown
Chief Customer Officer
Renee has been a member of the Igoe team since 2006 and currently serves as the Chief Customer Officer. Renee is responsible for customer retention and sales growth while helping to stabilize and build up internal department structure and development. Renee oversees our Client Relations Department which also includes the operational unit responsible for handling annual renewal tasks. During her career at Igoe, Renee built a reputation as an innovative problem-solver by scrutinizing procedures and finding ways to better them. She is well known within the industry and has developed many strong and tenured relationships in the market.

Renee possesses a knowledge base and understanding of COBRA and Spending Account regulatory compliance through her various certifications. Prior to joining Igoe, Renee spent several years in the property and casualty insurance industry.